Membership Basics
For new members learning the basics and refreshers along your medical care journey.
Member Services
- What is the Member Center?
- How do I find and print my Member ID Card?
- What is the administrative fee on my Share Notice?
- Is there a late fee?
- Is there an annual renewal fee?
- What if I can't pay the PRA in full?
- Where do I pay my Monthly Share manually?
- What do I do if my payment fails?
- What if I don't see my medical bill?
- Is my information safe and secure?
- Does GraceWell offer refunds?
- What is the contact number for GraceWell?
- Is my Monthly Share tax deductible?
Before You Need Care
Seeking Care
Virtual Care
Post-Care Billing
- How does the claim/sharing process work?
- How do I submit a Prescription for sharing?
- Who is AMPS?
- How do I contact the billing department?
- How are my bills reviewed?
- How long does it take for my bill to get reviewed?
- What if I don't agree with the action taken on my medical bill?
- Can I print my EOS?
- How are bills paid?
- How long after a bill is processed is it paid?
- How can I see if/when my medical bill was paid?
- What happens if there are not enough funds to pay approved bills?
- Do I have to pay my Primary Responsibility Amount (PRA) upfront?
- Can I download a copy of my Share Notices?
- How do I get reimbursed for payment of a bill?
Making Account Updates
- How do I change my payment method?
- How do I change the date that my EFT is drafted?
- How do I reset my password?
- How do I update my profile information?
- How do I upload my picture?
- How do I change my email address?
- How do I manage my notifications?
- Can I set some notifications to come immediately and others to come daily?
- How do I turn off Auto-Sharing?
- Can I change my EFT information?
- Can I have separate payment methods for my monthly share vs. my orders?
- How do I cancel my GraceWell membership?
ShareStream
- What is the purpose of ShareStream?
- Can I search for a post?
- What is a general inquiry?
- How and why would I flag a post?
- How do I see the comments on a post?
- How long do I have access to my posts?
- Who can see my prayer requests?
- What does the icon with the hands mean?
- When I see a new medical bill in my stream, how do I see the status of it?
- What does "Payment Release" mean?