How do I contact the billing department?
If a provider asks where to send a bill, what do I tell them?
Providers can only submit medical bills in one of the following ways: electronically using our EDI payor ID (IH400) or by mail to PO Box 241899, Apple Valley, MN 55124.
Please note that if you do not have the diagnosis code(s), procedure code(s), and the provider's tax ID number, this will delay the review of your bill. It takes about 30 - 60 days to properly review a bill.
If a member would like to submit a medical bill, they can submit through GraceWell's Bill Submission tool located in the Member Center.